Free · 4 complete flows

WhatsApp chatbot flows and auto-reply templates for real estate

Four complete conversation flows for property sales — new enquiry, brochure request, site visit booking and RNR revival — free to copy below. Want them rewritten for your project in English or Hinglish? Our team prepares the pack and sends it to your WhatsApp.

New enquiry auto-reply

When: A lead lands from Meta, Google or a portal and messages first, or you message within 5 minutes of the form fill.

Goal: Answer instantly, qualify budget and configuration, and set up the first call.

Hi, I saw your ad for Acme Heights. Can you share details?

Hi! Thanks for reaching out about Acme Heights, Hinjewadi Phase 2 🏙️ 2 & 3 BHK · ₹68 L onwards · Possession Dec 2027 · MahaRERA P52100012345. Are you looking for a 2 BHK or a 3 BHK?

3 BHK. What's the price?

3 BHKs are 1,180–1,240 sq ft carpet, ₹92 L – ₹1.1 Cr depending on floor and view. Our team can walk you through the exact cost sheet in 10 minutes. Is a call today at 6 pm okay, or would tomorrow morning suit you better?

Answer the question asked before qualifying — price dodging is the #1 reason buyers go silent.
One question per message; two choices, not an open calendar.
The RERA number in the first reply builds trust and is a disclosure you want everywhere anyway.

Brochure request

When: The buyer asks for the brochure, or scans a hoarding QR with a pre-filled message.

Goal: Deliver the brochure instantly and convert the download into a conversation.

Please send the brochure

Here you go 📄 [Acme-Heights-Brochure.pdf] Quick highlights: 2 min from Hinjewadi metro · 70% open space · clubhouse of 40,000 sq ft. Want the floor plans and the current price sheet too?

Yes, price sheet

Sharing the March price sheet 📊 [Price-Sheet.pdf] Prices revise at the end of this phase — 14 units left in it. If Acme Heights fits your budget, a 30-minute site visit this weekend is the fastest way to decide. Saturday or Sunday?

Send the file in the same message as the hook, never 'please share your email'.
The follow-up offer (floor plans, price sheet) is what separates a download from a lead.
Scarcity only works when it is true — quote real phase inventory.

Site visit booking

When: The buyer agrees to visit, or asks where the project is.

Goal: Lock a slot, confirm it, and make sure they actually arrive.

Can I visit this weekend?

Absolutely! We have slots on Saturday at 11 am / 3 pm and Sunday at 11 am / 5 pm. Which works for you?

Sunday 11

Done ✅ Sunday, 11 am at Acme Heights. 📍 Location: maps.app/acme-heights 👤 Rahul from our team will receive you: +91 98765 43210 🚗 Parking is at Gate 2. I'll send a reminder on Saturday evening. If plans change, just reply here and we'll move the slot.

(Saturday, 7 pm) Reminder: your Acme Heights visit is tomorrow at 11 am 🌤️ Rahul will meet you at Gate 2. Reply 1 to confirm, 2 to reschedule.

Offer named slots, not 'when are you free' — choice beats calendars on WhatsApp.
The confirmation carries the pin, a person's name and parking; each removes a reason to not show.
The evening-before reminder with a one-tap reschedule recovers visits that would silently no-show.

RNR revival (ringing, no response)

When: A lead has not answered 3+ calls, days or weeks after enquiring.

Goal: Reopen the conversation without pressure, and find out if they are still in market.

Hi Priya, this is Acme Heights (you'd enquired about a 3 BHK a couple of weeks back). We couldn't reach you on call, so just leaving this here 🙂 Since then: the C-tower launch opened and 3 BHK prices revise on the 1st. Are you still exploring, or should we close your file?

Still exploring, was busy

No problem at all — WhatsApp works better than calls for most people. Would it help if I sent the updated price sheet and the two 3 BHK options still available on higher floors? No calls unless you ask.

Yes please

Sent 📊 Take your time with it. If you want to see the sample flat, Saturday and Sunday mornings are open — one reply here books it.

'Should we close your file?' gets replies that 'just following up' never does.
Promise no calls, and keep it — RNR leads went silent because of calls.
Give one new fact (launch, price revision) as the reason for messaging today.

Get the pack rewritten for your project

All four flows with your prices, USPs, slots and offers, in English, Hinglish or both — ready to paste into WhatsApp Business quick replies or your chatbot tool.

Why the script matters more than the software

Every chatbot tool demos beautifully and then sends "Thank you for contacting us, our team will get back to you shortly" — which is a hold message, not a conversation. The difference between a WhatsApp number that books site visits and one that collects silence is the script: what the first reply says, what question it ends with, and what happens after the buyer answers.

The four flows above follow the same rules. Answer the question the buyer actually asked, in the first message. End every message with one question that has two easy answers. Send files instantly instead of gatekeeping them. And when a lead goes quiet, return with one new fact and an easy exit — "should we close your file?" — rather than "just following up".

Using the flows with WhatsApp Business

Save each outbound message as a quick reply (/enquiry, /brochure, /visit, /rnr) in the WhatsApp Business app.
Set the enquiry flow's first message as the greeting / away auto-reply so no lead waits.
On the API (Wati, AiSensy, Interakt or your own), register the business-initiated messages as templates and keep the buyer-reply branches as bot steps.
Track one number per project or campaign, so the cost per booking stays attributable.

Where a script stops and an agent begins

A flow pack handles the predictable 80%: the enquiry, the brochure, the booking, the reminder. The unpredictable 20% — objections, price negotiation, "my wife wants east facing", three-week silences — is where scripts run out and a person or an agent has to think. That is the job of the Propfocus RNR Agent: it holds natural WhatsApp conversations with unresponsive and closed leads, books site visits on its own, and hands the buyer to your team the moment they are warm. The flows are free either way; the agent is what you graduate to when the volume is real.

Pair the site-visit flow with the site visit scheduler so confirmed slots, reminders and attendance happen without anyone typing, and put a WhatsApp QR code on hoardings so the flow starts from the street.

Questions

Frequently asked

What is a WhatsApp chatbot flow for real estate?

A scripted conversation — the auto-reply and the follow-up messages — for one buyer situation: a new enquiry, a brochure request, a site visit booking, or reviving a lead who stopped answering calls. The four sample flows on this page are complete and free to copy.

Do I need chatbot software like Wati or AiSensy to use these?

No. The flows work as saved quick replies in the normal WhatsApp Business app, and they also drop straight into Wati, AiSensy, Interakt or any chatbot builder if you use one. The script is the hard part; the software is a container.

What do I get if I request the pack?

All four flows rewritten for your project — your prices, USPs, slots and offer — in English, Hinglish or both, as a document your team can paste into WhatsApp Business quick replies or a chatbot tool. Delivered on WhatsApp within a few hours.

Can the flows run automatically?

The pack is scripts for your team or your chatbot tool. If you want the conversation itself handled autonomously — replies, objection handling, site visit booking, and handover to a human when the buyer is warm — that is the Propfocus RNR Agent, and this page's request form is the fastest way to ask about early access.

What is an RNR flow?

RNR is 'ringing, no response' — leads who stopped picking up calls. The revival flow re-opens the conversation on WhatsApp with one new fact and a no-pressure question. It is the highest-ROI flow in the pack because those leads are already paid for.

Are auto-replies allowed on WhatsApp?

Yes, within WhatsApp Business rules: message people who contacted you or opted in, use approved templates for business-initiated messages on the API, and always honour a stop request. The pack ships with these guardrails written in.

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Beyond the calculator

The numbers above improve when your team calls the right buyer first

Propfocus AI watches how every lead engages with your project and alerts presales on WhatsApp when a buyer is genuinely evaluating. Same leads, same spend, more site visits.

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